You should consider a second opinion if you:
If you are unsure of your diagnosis, please call the MyConsult office and ask to speak to one of our nurses who can help determine your original diagnosis. Please contact us by calling 1.216.444.3223 or 1.800.223.2273 ext 43223 or by email at firstname.lastname@example.org.
This service is available to any individual, (with few exceptions of
residence), that has been diagnosed with one of the 1,200 conditions
available in our program after completing a patient Patient
Consent Form. If a person over the age of 18 would like
another individual to request an online second opinion on their
behalf, they may do so by providing us with a Proxy Consent Form. A signed Physician Request for Consultation Form is
required for patients residing in the U.S. outside of Ohio, Puerto
Rico, and Canadian provinces outside of Ontario. Please print the attached letter (link) and give it to your physician with the physician request for consultation form.
The few exceptions:
Attention: North Dakota and Guam residents
We are unable to offer online medical second opinions to patients whose mailing address is in Guam or North Dakota. We are abiding by all state regulations in offering this service. However, if you reside in North Dakota or Guam and wish to obtain a second opinion from a Cleveland Clinic physician we will be happy to assist you in making an in-person appointment. To schedule an appointment, please call 1.866.320.4573.
Attention: California Residents
Due to current restrictions, residents of California that would like to request an online medical second opinion must inquire with our clinical operations staff (1.216.444.3223 or 1.800.223.2273 ext 43223) prior to starting an online registration. We will determine your eligibility in advance prior to proceeding with your request.
We are unable to provide an online medical second opinion for active Workers' Compensation cases, any cases involving litigation, or for patients who are hospitalized.
Acutely ill patients or those with complex medical situations should call the MyConsult Staff (1.216.444.3223 or 1.800.223.2273 ext 43223) prior to completing their second opinion request. Cleveland Clinic reserves the right to accept, reject, or cancel requests for any reason at any time prior to the completion of the service.
Yes; however, certain forms are required by law:
Patients over the age of 18:
The patient needs to provide written consent for another individual to request their online second opinion. Please print out a Cleveland Clinic proxy form and have the patient complete, sign and date it. Include this form with the packet of materials you send to the MyConsult office address.
If the patient is unable to complete the form, a copy of the
legal documents verifying the authority of the individual requesting
the opinion (Power of Attorney for Health Care or Court-Appointed
Guardian) must accompany the Patient Consent Form when submitted. The
form must be signed, dated, witnessed by 2 people, and if possible,
Patients under the age of 18:
If you are their parent or legal guardian, you do not need to submit a proxy form. If the patient is under 18 and you are not their parent or legal guardian, then the patient's parent or legal guardian needs to complete a proxy form. Include this form with the packet of materials you send to the MyConsult office address.
All U.S. patients who live outside of the state of Ohio within the United States, Puerto Rico or Canadian provinces outside of Ontario) must submit a signed physician request for consultation form. It must be signed by a physician licensed in the patient's home state. Please click here to download the Form. Please print the attached letter (link) and give it to your physician with the physician request for consultation form.
Yes, our staff will communicate important information to you through a secure email system.
You and the Cleveland Clinic staff only. When it comes to handling patients' medical information, Cleveland Clinic has always adhered to the highest standard of privacy. For more information about security, see our Terms and Conditions of Use.
You may cancel your request at any time in the process prior to "approving" your file for submission. You may not cancel once you click "approve" as we have started working on your request at that point.
After carefully reviewing your information, our experienced medical team will determine which Cleveland Clinic physician specialist is most appropriate to handle your second opinion case.
You have a legal right to have access to your own medical records.
For Medical Records and Test Results:
To obtain these, contact your local physician's office or the facility where your tests were performed. Typically you will need to submit to them a written request for the information with the patient's name, address, birth date, social security number and dated signature. The records within the last 2 years relating only to your diagnosis may include paper files, pathology slides, x-rays and other radiology and laboratory findings. If the patient is unable to sign the request form, a legal representative may sign for them. To assist you, we have drafted a letter template that may be useful to print and send to your physician's office to request your medical records.
You should specify in the request that the records be released to you, rather than released to the Cleveland Clinic. Your physician or facility may require 7 to 14 days to complete your request and may charge you a fee.
If you request pathology slides, call the pathology department of the facility that evaluated them and ask how to obtain "original stained slides". In many instances, pathology slides are sent directly to the Cleveland Clinic MyConsult office, desk T-43 by the outside facility. The mailing information is provided below.
We strongly encourage you to submit one single package with all
medical records listed on the Materials Checklist for your diagnosis,
and with all consent forms. As an alternative to the mailing
instructions below, you may upload your medical records in Step 3 of the MyConsult registration.
Please send all materials to the Cleveland Clinic MyConsult office. Please use a mailing service that requires a signature from the recipient such as, UPS, Federal Express, DHL, or registered U.S. mail (UPS and Federal Express packages cannot be accepted on weekends or holidays. USPS packages are accepted on Saturday). For your convenience, you may print out and use the mailing label during Step 3 of the second opinion process.
Our mailing address is*:
Cleveland Clinic MyConsult Office
9500 Euclid Avenue
Cleveland OH 44195
*You must include Desk T-43 in the mailing address to ensure delivery.
International Patients Mailing Pathology Slides:
International patients that are sending pathology samples need to indicate the following information on their package's commercial invoice to avoid delay at U.S. Customs:
Health Advocate, a third-party service, offers medical record collection services for an additional fee of $245
for domestic patients and $325 (USD) for international patients. Health Advocate will facilitate the collection and
submission of the medical records that are required for the MyConsult online medical second opinion.
If you would like to utilize the Health Advocate service, during Step 3 of the MyConsult process, please check the box that states, "Yes, I would like to receive assistance with medical records collection. I understand that this service is provided by a third party at an additional fee of $245 for domestic patients and $325 (USD) for international patients."
Once you have completed Step 5 of the MyConsult process, the fee for medical record collection is non-refundable. If you are paying by credit card, your card will be charged $245 if the patient is from the U.S. and $325 (USD) if the patient is international. If you are paying by check or money order, Health Advocate will not begin the medical record collection process until Cleveland Clinic MyConsult has received and processed your payment.
Once payment has been received, a Health Advocate team member will contact you directly to initiate the medical records collection process.
No, we are not able to process requests that are not in English and we do not provide a document translation service. All submitted documents pertaining to your second opinion must be in English or translated into English prior to submitting.
If there is something on the checklist that you cannot obtain, please call the MyConsult office to determine if we are still able to proceed. You may contact us by calling 1.216.444.3223 or 1.800.223.2273 ext 43223 or by email at email@example.com.
Your medical information will be organized and reviewed for
completeness by the MyConsult nurses before being assigned to a
physician. After your case is assigned to a physician, the second
opinion is typically available in 10 - 14 business days.
The timeframe may be delayed if:
You may check the status at any time by logging in to the secure
account you set-up during the registration process. Our staff will
notify you by email when:
The requestor may submit one set of three questions within thirty days of receiving the initial consultation report.
Based on your medical information and initial diagnosis, your Cleveland Clinic physician specialist will send you a written thorough second opinion (including recommendations) on your initial diagnosis and treatment plan. The Cleveland Clinic physician specialist
Once you have received your second opinion, you are welcome to come to Cleveland Clinic for your treatment if so desired.
Yes. You will find a link to print your receipt when you log into the secure site once your report is completed.
We will only return pathology slides, which are sent directly back to the facility that sent them to us. We do not return any scans, films or paper records.
Please notify the MyConsult team prior to making any travel arrangements or appointments. Our goal is to direct you to the appropriate department for assistance in scheduling your appointment with the physician specialist that is the most appropriate person for your case at the time you make the appointment.