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Frequently Asked Questions

Please review our frequently asked questions before beginning the online radiology consultation process.

Only one radiology study will be reviewed per each Online Radiology Consultation.
Questions and Answers to Review Before Starting Your Request
Why should I receive an Online Radiology Consultation from Cleveland Clinic?

The management and treatment of a disease is often dependent on an accurate and precise radiology diagnosis. A consultation (overread) from MyConsult can ensure that you are making the most informed decision about your diagnosis. In certain cases, special studies and molecular markers may be utilized to help further refine and subclassify the diagnosis beyond the medical imaging findings, which in turn may offer additional treatment options and plans. Cleveland Clinic is one of the world's most prestigious healthcare organizations, built on a commitment to top quality patient care, education, and research, and has consistently ranked amongst the top hospitals in the nation by U.S. News & World Report.

Cleveland Clinic has one of the largest radiology groups in the United States, and is nationally and internationally renowned. Our over 200 staff radiologists conduct in excess of 2.4 million exams annually and are consistently recognized as experts in their fields by their peers, frequently lecture in their areas of expertise and publish extensively.

When should I consider a MyConsult Online Radiology Consultation from Cleveland Clinic?

There are many situations in which an online radiology consultation from Cleveland Clinic is valuable. You should think about using this program if you:

  • Want reassurance and peace of mind that you have received the correct radiology diagnosis; impacting on the most appropriate medical care for your individual condition
  • Have been told you need surgery, chemotherapy, or radiation therapy based on your radiology diagnosis, and want to confirm the diagnosis

We are unable to provide MyConsult Radiology overread for radiology readings completed at another Cleveland Clinic location (ie Cleveland Clinic Florida, Cleveland Clinic Abu Dhabi). We are also unable to proceed with an overread if the case involves Worker's Compensation or active litigation.

How much does an online radiology consultation cost?

The cost to receive an online radiology consultation (overread) is $300.00. We accept most major credit cards (MasterCard, Visa, American Express, or Discover) that will not be charged until your consultation is completed and ready for your review online.

While we will not process your payment of the consultation until the final report has been completed and ready for your review online, it is important to understand that once you have given online authorization in Step 5 to the MyConsult staff to proceed with your second opinion request, your opinion process has begun. At this time you may not cancel your request and you will be responsible for the full payment.

Can I request an Online Radiology Consultation for a loved one?

Yes; however, the patient needs to provide written consent for another individual to request their online second opinion. A signed Proxy Consent Form can serve as written consent. Please print out a Cleveland Clinic proxy form and have the patient complete, sign and date it. Then include this form with the packet of materials you send to the MyConsult office address.

Will my insurance pay for an Online Radiology Consultation?

MyConsult Online Radiology Consultations are not covered by insurance and we are unable to accept any insurance payments.

Can anyone in any state or any country use the MyConsult Online Radiology Consultation program?

Cleveland Clinic's MyConsult Online Radiology Consultation is currently available to patients across the globe who are requesting a second opinion, with the exception of North Dakota and Guam.

Are there forms that must be submitted in order to obtain an Online Radiology Consultation?

Yes, the following consent forms must be completed and submitted to MyConsult in order to receive an online second opinion.

  • Patient Consent Form*: All patients must complete and submit this form.
  • Physician Request for Consultation Form:is required for patients residing in the U.S. outside of Ohio, Puerto Rico, and Canadian provinces outside of Ontario. It must be completed by a physician licensed in the patient's home state.
  • Proxy Consent Form: please complete this form if someone will be assisting you with the MyConsult process as a requestor or is assisting you with medical record collection.

*If the patient is unable to complete the form, a copy of the legal documents verifying the authority of the individual requesting the opinion (Power of Attorney or Court-Appointed Guardian) must accompany the Patient Consent Form when submitted. The form must be signed, dated, witnessed by 2 people, and if possible, notarized.

Do I need my local doctor's permission to request a MyConsult Online Radiology Consultation?

Although you may contact Cleveland Clinic directly to request an online consultation, you will still be required (if residing outside of the state of Ohio within the United States, Puerto Rico or Canadian provinces outside of Ontario) to submit a signed physician consent form from a physician involved in your care. Locate the Physician consent forms on our website in the materials list section or you can download the Physician Request for Consultation Form.

You are your own best advocate for your health and seeking a second opinion allows you to gain additional knowledge about your diagnosis and available treatment options so you can feel comforted that you are making the most informed healthcare decision.

Do I need an email account to request an Online Radiology Consultation?

Yes, our staff will need to communicate with you via email to let you know that new information has been sent to your secure online MyConsult account that you will set-up during the registration process. We do not send any medical information to your email account as this is not a secure environment. We strictly send reminders and/or status updates about your radiology consultation letting you know to log on to your secure account.

Can I submit multiple imaging studies?

Only one radiology study will be reviewed per each Online Radiology Consultation, and radiology studies must be less than two years old. If you would prefer a comprehensive second opinion consultation for your diagnosis that reviews multiple test results, please visit our online medical second opinion service home page.

Can I submit imaging studies that are several years old?

No. Radiology studies must be less than two years old. This enables our radiologists to provide an overread that is accurate for your current health status.





Questions and Answers to Review Before Submitting Your Request
How do I obtain my films and original radiology report for submission to Cleveland Clinic?

As a patient, it is your legal right to have access to your own medical records, including images and radiology reports.

Call the radiology department of the facility that evaluated them and ask about their procedure for obtaining the original films, or digital versions. In many instances, radiology images are sent directly to the Cleveland Clinic MyConsult office by the outside facility.

We are unable to accept medical information submitted from personal health record systems (ie MyChart, HealtheChart). All medical records must originate from the medical facility's medical records department. All documents must be submitted in English.

How do I submit my radiology images to Cleveland Clinic?

Please send all materials to the Cleveland Clinic MyConsult office. Please use a mailing service that requires a signature from the recipient such as, UPS, Federal Express, DHL, or registered U.S. mail (UPS and Federal Express packages cannot be accepted on weekends or holidays. USPS packages are accepted on Saturday). For your convenience, you may print out and use the mailing label during Step 3 of the second opinion process.

Our mailing address is*:
Cleveland Clinic MyConsult Office
9500 Euclid Avenue
Desk H2-260
Cleveland OH 44195
U.S.A.

*Please make sure to include Desk H2 - 260 in the mailing address to ensure delivery to the correct address within Cleveland Clinic.

Who chooses the radiologist who will provide my Online Radiology Consultation?

After carefully reviewing your request and submitted materials, our administrative radiology leadership team will determine which Cleveland Clinic radiologist is most appropriate to handle your consultation (overread).

Who will see my information that I send over the internet?

You and the Cleveland Clinic MyConsult staff only. When it comes to handling patients' medical information, Cleveland Clinic has always adhered to the highest standard of privacy. Today, we continue that strict practice when communicating with patients via our website. We ensure your complete privacy via the internet by:

  • Having you register set up a secure online account through our website
  • Establishing a secure account ensures a secure connection between you and Cleveland Clinic
  • Encrypting (scrambling) your information via Secured Sockets Layer (SSL) 128-bit encryption keys ensures your privacy as well
Your computer securely and privately transfers your information to Cleveland Clinic. However, you must use a browser capable of 128-bit encryption, Internet Explorer 6.02 or higher. If our system detects that your browser does not meet this specification, we will notify you and instruct you to upgrade your browser. For more information about security, see our Terms and Conditions of Use.

Can I cancel my online request?

You may cancel your Online Radiology Consultation request at any time while you are filling out the online forms. Simply click on the "cancel" button at the end of any section to delete your request. However, you may not cancel your consultation once you have authorized us to proceed (upon completion of the online steps) and we have started working on your request.





Questions and Answers to Review Once the Online Request is Completed
How long will it take to receive my Online Radiology Consultation?

The timeframe for rendering your online radiology consultation is typically 3-5 business days after receiving the images and required materials at Cleveland Clinic. The MyConsult radiology processing area will review all of the materials to determine if they have all of the necessary documents needed for the expert radiologist review. Receiving all the required materials is a key piece in making sure that the most comprehensive consultation report is issued to the patient requesting a radiology consultation from Cleveland Clinic.

Weekends and holidays are not included in the 3-5 day timeframe; strictly business days.

Please note: Sending materials from outside the U.S. typically takes 3-5 days to reach our office. Please factor this delivery time into the overall turnaround time.

Can I check on the status of my Online Radiology Consultation?

Yes. You may check the status at any time. Simply visit our website and log in to the secure account you set-up during the registration process. Our staff will communicate with you via email to let you know that new information has been sent to your secure online MyConsult account so we recommend checking your email at least once a day. We will notify you by email when:

  • We receive your online request
  • We receive your supporting medical materials
  • Your consultation is complete and available on the website

We will also contact you via phone or email if we have a question about your request.

Will you store my credit card information?

When you request an Online Radiology Consultation and provide your credit card information to us, we will store the information in our secure system until your request is complete. We do not store credit card information beyond this time period. If you request an additional online second opinion at a future date, we will ask you to provide your credit card information again. See our Privacy Statement for a full explanation of our information and security practices.

Will Cleveland Clinic return my radiology images?

Yes. Once we complete your Online Radiology Consultation, we will use a courier service to return any materials within approximately two-three weeks. If the images were sent to us directly from the facility, we will return them to the facility. We are unable to forward radiology studies to other locations, and we do not return medical records and diagnostic reports (paperwork). If you would like to save copies of these items, please make sure to make copies prior to sending them to Cleveland Clinic MyConsult.

Will I receive a receipt for my MyConsult Online Radiology Consultation?

Yes. We will mail you your itemized statement/receipt approximately 3 weeks after your radiology consultation is completed.