Secure online access to Cleveland Clinic's specialists for over 1,200 medical diagnoses, nutritional consultation and pre-adoption advice
Frequently Asked Questions

Please review our frequently asked questions before beginning the nutrition consultation process.
Questions and Answers to Review Before Starting Your Request
Why should I get a MyConsult online nutrition consultation from a Cleveland Clinic registered dietitian?

What we eat has a significant impact on our risk for obesity, diabetes, heart disease, and other debilitating diseases. The problem is, our society is so bombarded with conflicting diet messages, "quick fix" weight loss plans, and questionable claims regarding supplements that we have become increasingly confused regarding what foods to eat to improve our health.

Obtaining an online nutrition consultation from a Cleveland Clinic registered dietitian can help dispel many of these nutrition myths and put healthy eating and disease prevention into focus. Cleveland Clinic registered dietitians frequently lecture on their area of expertise, conduct community-based culinary programs, assist in nutrition-related research studies, and publish in their field. Our staff of registered dietitians has years of clinical experience in helping patients achieve their nutrition and health goals by providing practical, individualized recommendations.

These recommendations are based on years of scientific research on the role of foods in disease prevention and management. No gimmicks or quick fixes: our mission is to give you the right knowledge and tools to make wise food decisions to help you eat healthfully and achieve your weight and disease prevention goals. Our focus is on enhancing your food choices, not depriving you of the foods you love.

See our Terms and Conditions of Use for important information about the use and limitations of a MyConsult online nutrition consultation.

When should I consider a MyConsult online nutrition consultation?

You should consider getting an online nutrition consultation when:

  • You have been told by your physician to see a registered dietitian to help you achieve your weight and/or heart-health goals
  • You have been told you need to lose weight
  • You have been told your cholesterol, blood pressure or blood sugar is too high
  • You have been diagnosed with a digestive disease such as Crohn's or Celiac Disease
  • Your current diet is not producing the results you or your physician expected
  • You want reassurance that you are receiving sound nutritional advice from registered dietitians experienced in the field
  • All your nutrition questions have not been answered
  • You want to make sure the nutrition changes you've made will help you achieve your goals
  • Your busy schedule makes it difficult for you to visit a registered dietitian face-to-face yet you are interested in improving your diet
  • You want to make nutrition changes at your own pace
How Much Does an Online Nutrition Consultation cost?

The cost to receive an online nutrition consultation is $245 US dollars.

Please note: We are unable to provide online nutrition consultations for patients currently on or considering a protein sparing, modified fast diet, post-surgical Bariatric and lap band patients, and anyone currently participating in the EatWell Program. . Please contact the Center for Human Nutrition at 1.216.444.3046 to schedule an in-person appointment

Since we do not accept cash, your payment options include one of the following:

  • A major credit card (MasterCard, Visa, American Express, or Discover) that will not be charged until your second opinion is completed and ready for your review online.
  • A certified bank check or a certified money order from a U.S. bank and in U.S. dollars that will not be processed until your second opinion is completed and ready for your review online.

While we will not process your payment of the online second opinion until the final consultation report has been completed and ready for your review online, it is important to understand that once you have given online authorization in Step 5 to the MyConsult staff to proceed with your second opinion request, your opinion process has begun. At this time you may not cancel your request and you will be responsible for the full payment.
Why should I choose Cleveland Clinic?

Cleveland Clinic is one of the nation's most prestigious healthcare organizations built on a commitment to international leadership and top quality patient care, education and research. Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multi-specialty academic medical center that integrates clinical and hospital care with research and education.

Ranked number four by U.S. News and World Report as one of the nation's top hospitals and number one in the nation for heart care for the fifteenth consecutive year, Cleveland Clinic is dedicated to providing outstanding patient care based upon the principles of cooperation, compassion and innovation.

Cleveland Clinic's Center for Human Nutrition continues to be the nation's largest multidisciplinary nutrition support team in the country and our dietitians maintain board-certified specializations. Cleveland Clinic registered dietitians frequently lecture on their area of expertise, conduct community-based culinary programs, assist in nutrition-related research studies, and publish in their field. Our staff of registered dietitians has years of clinical experience in helping patients to achieve their nutrition and health goals by providing practical, individualized recommendations.

How many online nutrition sessions will I have with the dietitian?

You will have a total of two sessions with the registered dietitian. In order to ensure that you understand the content of the consultation and your questions have been answered, you will have a follow-up report that will give you the opportunity to ask the dietitian additional questions. Your dietitian will provide a follow-up report with additional feedback, recommendations and tips regarding your personal progress.

Do I have to have an e-mail account to request an MyConsult online nutrition consultation?

The MyConsult staff will need to communicate with you via email if you request an online nutrition consultation; therefore an email account is required. Several Web sites offer free email accounts, including Yahoo!, iVillage, Hotmail and Juno.

How can I learn more about the registered dietitian who will author my online nutrition consultation?

Biographical sketches of all Cleveland Clinic staff participating in the program are available.

Do I need my local doctor's permission to request a MyConsult online nutrition consultation?

Although you may contact Cleveland Clinic directly to request an online nutrition consultation, if you are a patient residing in one of the following locations you will be required to submit a Physician Consent Form signed by a physician involved in your care:

Canada
Florida
Hawaii
Illinois
Kentucky
Maryland
Mississippi
Missouri
New York
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Wyoming

In the event you do not have all of the medical information that required for your nutrition consultation (for example, your most recent cholesterol results if you are seeking guidance on cholesterol reduction); you will need to contact your local doctor's office to obtain that medical information. MyConsult Clinical Operations is available to answer any questions at 1.216.444.3223 or 1.800.223.2273 ext 43223.

Can I request a Cleveland Clinic MyConsult online nutrition consultation for someone else?

Yes, if you have the patient's permission. If the patient is 18 years of age or older, he or she must be capable of providing written consent. Print the MyConsult proxy form and have the patient complete, sign and date the form, and mail the form to Cleveland Clinic. We cannot proceed with the nutrition assessment requested by one individual for another without a proxy form signed by the patient for whom the consultation will be conducted.

At this time, we are unable to provide online nutrition consultations for patients under the age of 18.

Proxy forms should be sent to the Cleveland Clinic MyConsult office address:

MyConsult Office H2-260
Cleveland Clinic
9500 Euclid Avenue
Cleveland, OH. 44195
U.S.A.

Please make sure to include Desk H2 - 260 in the mailing address to ensure delivery to the correct location within Cleveland Clinic.

Is Cleveland Clinic's MyConsult online nutrition consultation available in every state or country?

Residents of Hawaii, Illionis, Kentucky, Kanasas, Maryland, Mississippi, Missouri, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, New York, and Canada: Those of you that would like to request an online nutrition consultation need to inquire with our clinical operations staff at 1.216.444.3223 or 1.800.223.2273 ext 43223 prior to filling out any online registration information. Due to current restrictions and limitations in your location, our staff will determine your eligibility in advance. Once we determine your eligibility, you may proceed with your request. Thank you for your cooperation.

Can I send my medical records to Cleveland Clinic in a language other than English?

We are not able to process requests that are not in English and we do not provide a document translation service. All submissions pertaining to your online nutrition consultation must be translated prior to being submitted to the Cleveland Clinic MyConsult office. Medical translation services (not within Cleveland Clinic) are available and we would suggest researching to find the one that best suits your needs.





Questions and Answers to Review Once the Online Request is Completed
Can I speak with or email the registered dietitian who authored my MyConsult online nutrition consultation?

When your consultation is ready, you will be notified via email that you can review the consultation in your secure online account that you set-up at registration. In order to ensure that you understand the content of the consultation and your questions have been answered, you will have a number of follow-up appointments scheduled with the dietitian.

In the event you need immediate assistance, one of our Clinical Operations nurses will be available to assist you. In some cases, the registered dietitian may wish to speak with you, at which time our Cleveland Clinic MyConsult office will facilitate the call. Because email is not a secure method of communicating private medical information, please do not email your Cleveland Clinic dietitian.

To contact the Cleveland Clinic Clinical Operations Staff 1.216.444.3223 or 1.800.223.2273 ext 43223, Monday through Friday, 8 a.m. to 5 p.m., EST, or email, myconsultnutrition@ccf.org
Will I receive a receipt for the MyConsult online nutrition consultation?

Yes. We will mail you your itemized statement/receipt approximately 3 weeks after your second opinion consultation is completed.

Will you store my credit card information?

When you request an online nutrition consultation and provide your credit card information to us, we will store the information in our secure system until your request is complete. We do not store credit card information beyond this time period. If you request an additional online nutrition consultation at a future date, we will ask you to provide your credit card information again. See our Privacy Statement for a full explanation of our information and security practices.

Can I check on the status of my online nutrition consultation request?

Yes. You may check the status at any time. Simply log on to our website and log in to the secure account you set-up during the registration process. Our staff will communicate with you via email to let you know that new information has been sent to your secure online MyConsult account so we recommend checking your email at least once a day. We do not send any medical information to your email account as this is not a secure environment. We strictly send reminders and/or status updates about your online nutrition consultation letting you know to log on to your secure account. We will notify you by email when:

  • We receive your online request
  • We receive your supporting medical information (dependent on the session you choose)
  • Your nutrition consultation is complete and available on the website

We will also contact you via phone or email if we have a question about your request. Since email is not the most secure environment, we will not include any specific medical questions or information in the email. Instead, we will instruct you to go to contact the MyConsult office or go to our website and log on to your secure account for information regarding your online nutrition consultation.

Our goal is to deliver a comprehensive second opinion to you so you can make an informed decision about your health or the health of a loved one. In the event there will be any delay in rendering your online second opinion, you will be contacted by the MyConsult office.

When should I expect to receive my online nutrition consultation assessment?

The timeframe for rendering your online medical second opinion is typically 10-14 business days. However, the duration of time does not begin until our MyConsult triage nurses have processed through all of the materials they have received and determined that they have all of the necessary medical records from the patient and an appropriate dietitian is available and assigned the case.

Our goal is to deliver a comprehensive nutrition consultation to you so you can make an informed decision about your health or the health of a loved one. In the event there will be any delay in rendering your online nutrition consultation, you will be contacted by the MyConsult office.





Questions and Answers to Review After Submitting Your Request
Can I cancel my online nutrition consultation request?

You may cancel your online nutrition consultation request at any time while you are filling out the online forms. Simply click on the cancel button at the end of any section to delete your request. However, you may not cancel your consultation once you have authorized us to proceed (upon completion of the online steps).