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Frequently Asked Questions

Please review our frequently asked questions before beginning the online behavioral health second opinion process.
Questions and Answers to Review Before Starting Your Request
Why should I receive a behavioral health second opinion consult from Cleveland Clinic?

Our psychologists serve on the staff of Cleveland Clinic's ADHD Center for Evaluation and Treatment (ACET). ACET offers a comprehensive and thorough assessment using state-of-the-art diagnostic methods based on the National Institutes of Health guidelines. The ACET team provides treatment recommendations designed specifically to assist children and families in managing ADHD at home, in school, and throughout life.

One of our psychologists will review the patient's medical history and data provided by the child's physician, parent and teacher and provide a comprehensive, personalized report, taking care to answer your individual questions. You will be able to review treatment options or alternatives, as well as recommendations regarding behavioral coaching, organizational strategies and social skills development.

Cleveland Clinic is one of the nation's most prestigious healthcare organizations, built on a commitment to international leadership and top quality patient care, education and research. Cleveland Clinic Children's is nationally ranked as a leader in 10 out of 10 specialties by U.S. News and World Report.

Our psychologists are consistently recognized as experts in their fields by both their peers and consumers. They frequently lecture in their areas of expertise and publish extensively. Many hold leadership positions in their professional organizations and lead research trials to bring the latest medical advancements to patients as quickly as possible.

When should I consider a MyConsult Online Behavioral Health Second Opinion from Cleveland Clinic?

There are many situations in which an online consultation from Cleveland Clinic is valuable. You should think about using this program if you:

  • want reassurance and peace of mind that your child has received the most accurate diagnosis and is receiving the appropriate medical and psychological care.
  • have been offered more than one treatment alternative and do not know which one to choose
  • have been advised to have your child undergo a controversial or experimental treatment
  • want more answers to your questions to help you make the most informed decision about your child's health
  • want a second opinion from our world-renowned psychologists, but do not want to incur the time and expense of travel
How much does an online behavioral health second opinion consultation cost?

The cost to receive an online behavioral health second opinion is US $565.

Since we do not accept cash, your payment options include one of the following:

  • A major credit card (MasterCard, Visa, American Express, or Discover) that will not be charged until your behavioral health second opinion is completed and ready for your review online
  • A certified bank check or a certified money order from a U.S. bank and in U.S. dollars that will not be processed until your behavioral health second opinion is completed and ready for your review online

While we will not process your payment of the online behavioral health second opinion until the final consultation report has been completed and ready for your review online, it is important to understand the once you have given online authorization to MyConsult behavioral health staff to proceed with your behavioral health second opinion request, your opinion process has begun. At this time you may not cancel your request and you will be responsible for the full payment.

Will my insurance pay for an online behavioral health second opinion?

MyConsult Online Behavioral Health Consultations are not covered by Medicare and we are unable to accept any insurance payments. There is no procedure code (CPT code) for this service.

Due to the fact that specific procedure codes have not been assigned to Web-based consultations by insurance companies and is typically not a service recognized by insurance plans as a covered service, it is unlikely that your insurance carrier will reimburse you for your MyConsult Online Medical Second Opinion.

This service is not covered by Medicare. Medicare coverage does not include evaluation services that are not provided face to face (meaning in a physician's office) with the beneficiary.

Cleveland Clinic MyConsult Online Behavioral Health Consultation will provide an itemized statement/receipt for your consultation that may be used by you should you choose to seek reimbursement from an employer sponsored medical savings account or other plans. Cleveland Clinic's MyConsult financial services team is not able to file a claim for online consultation services with any insurance company and we are unable to accept any insurance payments.

Can anyone in any state or any country use the MyConsult Online behavioral health Second Opinion program?

Cleveland Clinic's MyConsult Online Behavioral Health Consultation is currently available to residents of the state of Ohio. Parents of children age 5 - under age 18 may apply.

What medical conditions are included in the behavioral health consultation program?

We are currently offering behavioral health consultations for Attention Deficit Hyperactivity Disorder (ADHD) to residents of the state of Ohio.

We are unable to provide an online medical second opinion for any cases involving litigation. However, we would be happy to facilitate an in-person appointment at Cleveland Clinic. To schedule an appointment, please call 1.866.320.4573.

How do I obtain my medical records for submission to Cleveland Clinic?

As a patient, it is your legal right to have access to your own medical records and those of your children under the age of 18. If there is something on the Required Materials Checklist that you cannot obtain, please contact the Cleveland Clinic MyConsult Office at 216.444.3223 or 800.223.2273 ext 43223 to determine if we can proceed with the second opinion.

In order to obtain your child's medical records, you will need to contact the physician's or mental health provider's office. While the process may vary, parents and legal guardians typically need to submit a written request for the information. Requests normally include the patient's name, address, birth date, social security number and dated signature of the parent or legal guardian. For your convenience, we have drafted a letter template that you may find useful to print and send to the physician's office to request your medical records.

Please make sure you specify that you would like the records released to you rather than released to the Cleveland Clinic. Your physician or facility may require seven to 14 days to complete your request and may charge you a copying fee.

How long will it take to receive my online behavioral health second opinion?

The timeframe for rendering your online medical second opinion is typically 10-14 business days. However, the duration of time does not begin until our MyConsult triage nurses have processed through all of the materials they have received and determined that they have all of the necessary medical records from the patient and an appropriate physician is available and assigned the case. Our triage nurses are meticulous at document preparation for the physician rendering the second opinion since this is a key piece in making sure that the most comprehensive report is provided to the patient making the second opinion request to Cleveland Clinic.

The timeframe may be delayed by a few days when any of the following circumstances apply:

  • If a pathology review is required for your second opinion
  • If the specialty physician required to complete your second opinion is not available at the time of your request or you have requested a specific physician to complete the second opinion and they are not currently available (note: the most appropriate psychologist will be determined by our medical team)
  • Some complicated cases may benefit from our multi-specialty group and institute based model of medical practice. For cases in which multiple specialists may need to collaborate, an additional few days may be required.
  • Weekends and holidays are not included in the 10-14 day timeframe; strictly business days
Our goal is to deliver a comprehensive second opinion to you so you can make an informed decision about your health or the health of a loved one. In the event there will be any delay in rendering your online second opinion, you will be contacted by the MyConsult office.

Please Note: If you send materials from outside the U.S., it typically takes three to five days for them to reach our office so please factor delivery time onto the turnaround time.

What if I have additional questions after I receive my online behavioral health second opinion report?

We understand that you may have some additional questions once you receive your second opinion consultation report. Therefore, the requestor may submit one set of questions within thirty days of receipt of the initial consultation report. Please make sure to formulate all of your questions for submission into one email to the MyConsult office at myconsult@ccf.org. Our goal is to ensure that all of your questions are addressed.

Your questions will be answered and posted as an addendum to your second opinion consultation report within your secure MyConsult account that you set-up during the registration process. We will notify you by email when the addendum is ready to be viewed.

If you have any other questions, please feel free to contact our office toll free at 1.800.223.2273 ext. 43223 or 1.216.444.3223.

Can I request an online behavioral health second opinion for a loved one?

Yes. If you are not the patient's parent or legal guardian, you will need to submit a proxy consent form signed by the parent signed by the parent or legal guardian. Please include this completed form with the materials you send to the MyConsult Clinical Operations Office. If you are the patient's parent or legal guardian, you do not need to submit the proxy form.

Are there forms that must be submitted in order to obtain an online behavioral health second opinion?

In order to receive the behavioral health questionnaires for the ADHD consultation, the patient consent form must be signed by a parent or legal guardian and submitted to the MyConsult Office. Once this form has been received by MyConsult, the ADHD questionnaire will be emailed to the designated parent, teacher, and healthcare provider for completion.

If you are not the patient's parent or legal guardian, you will also need to submit a proxy consent form signed by the parent or legal guardian.

Can I send my medical records to Cleveland Clinic in a language other than English?

We are not able to process requests that are not in English and we do not provide a document translation service. All submissions pertaining to your online behavioral health second opinion consult must be translated prior to being submitted to the Cleveland Clinic MyConsult office. Medical translation services (not within Cleveland Clinic) are available and we would suggest researching to find the one that best suits your needs.

Do I need my local doctor's permission to request a MyConsult behavioral health second opinion?

Although you may contact Cleveland Clinic directly to request an online behavioral health second opinion, you will still be required (if located outside of the state of Ohio within the United States) to submit a signed physician consent form from a physician involved in your care. The physician must be located in your state of residence to comply with State Medical Board regulations. Locate the Physician consent forms on our website in the materials list section or you can download the Physician Request for Consultation Form.

You are your own best advocate for your health and seeking a second opinion allows you to gain additional knowledge about your diagnosis and available treatment options so you can feel comforted that you are making the most informed healthcare decision.

Do I need an email account to request an online behavioral health second opinion?

Yes, our staff will need to communicate with you via email to let you know that new information has been sent to your secure online MyConsult account that you will set-up during the registration process. We do not send any medical information to your email account as this is not a secure environment. We strictly send reminders and/or status updates about your behavioral health second opinion letting you know to log on to your secure account.

Will you store my credit card information?

When you request an online behavioral health second opinion and provide your credit card information to us, we will store the information in our secure system until your request is complete. We do not store credit card information beyond this time period. If you request an additional online second opinion at a future date, we will ask you to provide your credit card information again. See our Privacy Statement for a full explanation of our information and security practices.

Will you share my information with anyone else?

No. Only the Cleveland Clinic team managing your case will see your medical information. See our Privacy Statement for a full explanation.