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Nutrition Consultation Frequently Asked Questions
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Question and Answers to Review Before Starting Your Request
Questions and Answers to Review After Submitting Your Request
Questions and Answers to Review Once the Online Request is Completed
General Questions and Answers about Cleveland Clinic
Why should I get a MyConsult online nutrition consultation from a Cleveland Clinic Heart & Vascular Institute registered dietitian?
Cleveland Clinic's Heart and Vascular Institute has been ranked #1 for the past 15 years by U.S. News and World Report and is truly committed to heart and vascular health. Cleveland Clinic Heart and Vascular Institute registered dietitians are experienced in their field and maintain continuing education credits to ensure they stay abreast of new findings regarding the impact of diet on heart-disease prevention. Cleveland Clinic Heart and Vascular Institute registered dietitians frequently lecture on their area of expertise, conduct community-based culinary programs, assist in nutrition-related research studies, and publish in their field.
What we eat has a significant impact on our risk for obesity, diabetes, heart disease, and other debilitating diseases. The problem is, our society is so bombarded with conflicting diet messages, "quick fix" weight loss plans, and questionable claims regarding supplements that we have become increasingly confused regarding what foods to eat to improve our health.
Obtaining an online nutrition consultation from a Cleveland Clinic Heart and Vascular Institute registered dietitian can help dispel many of these nutrition myths and put healthy eating and disease prevention into focus. Our staff of registered dietitians have years of clinical experience in helping patients achieve their nutrition and health goals by providing practical, individualized recommendations. These recommendations are based on years of scientific research on the role of foods in disease prevention. No gimmicks or quick fixes: our mission is to give you the right knowledge and tools to make wise food decisions to help you eat healthfully and achieve your weight and disease prevention goals. Our focus is on enhancing your food choices, not depriving you of the foods you love.
See our Terms and Conditions of Use for important information about the use and limitations of a MyConsult online nutrition consultation.
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When should I consider a MyConsult online nutrition consultation?
You should consider getting an online nutrition consultation when:
- You have been told by your physician to see a registered dietitian to help you achieve your weight and/or heart-health goals
- You have been told you need to lose weight
- You have been told your cholesterol, blood pressure or blood sugar is too high
- Your current diet is not producing the results you or your physician expected
- You want reassurance that you are receiving sound nutritional advice from registered dietitians experienced in the field
- All your nutrition questions have not been answered
- You want to make sure the nutrition changes you've made will help you achieve your goals
- Your busy schedule makes it difficult for you to visit a registered dietitian face-to-face yet you are interested in improving your diet
- You want to make nutrition changes at your own pace
Why should I choose Cleveland Clinic?
Cleveland Clinic is one of the nation's most prestigious healthcare organizations built on a commitment to international leadership and top quality patient care, education and research. Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multi-specialty academic medical center that integrates clinical and hospital care with research and education.
Ranked number four by U.S. News and World Reports as one of the nation's top hospitals and number one in the nation for heart care for the fifteenth consecutive year, Cleveland Clinic is dedicated to providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic's Heart and Vascular Institute physicians and registered dietitians are truly committed to heart and vascular health.
How many online nutrition sessions will I have with the dietitian?
The number of sessions you will have with the registered dietitian depends
on what you are trying to achieve. In most cases, if you are trying to lose
weight, reduce your cholesterol or improve your blood sugars, you will have
a total of two to three sessions with the registered dietitian. After your
initial consultation, you and the dietitian will work together to schedule
the follow-up sessions.
Can I speak with or email the registered
dietitian who authored my MyConsult online nutrition consultation?
When your consultation is ready, you will be notified via email that you can
review the consultation in your secure online account that you set-up at
registration. In order to ensure that you understand the content of the
consultation and your questions have been answered, you will have a number
of follow-up appointments scheduled with the dietitian. In the event you
need immediate assistance, one of our nurses will be available to assist
you. In some cases, the registered dietitian may wish to speak with you,
at which time our Cleveland Clinic MyConsult office will facilitate the call.
Because email is not a secure method of communicating private medical
information, please do not email your Cleveland Clinic dietitian.
To contact the e-Cleveland Clinic nurse, call
216.444.3223 or
800.223.2273 ext 43223, Monday through Friday, 8 a.m.
to 5 p.m., EST.
How can I learn more about the registered
dietitian who will author my online nutrition consultation?
Biographical sketches
with photos of all Cleveland Clinic staff participating in the program are available on
the Cleveland Clinic Web site.
Do I need my local doctor's permission
to request a MyConsult online nutrition consultation?
You may contact Cleveland Clinic's MyConsult online nutrition consultation
service directly to request your online nutrition consultation. But in the
event you do not have all of the medical information that would be helpful
to your nutrition consultation (e.g. latest cholesterol information if you
are seeking guidance on cholesterol reduction), you will need to contact
your local doctor's office to obtain that medical information.
Can I request an e-Cleveland Clinic MyConsult remote nutrition consultation for someone else?
Yes, if you have the patient's permission. If the patient is 18 years of age or older, he or she must be capable of providing written consent. Print the e-Cleveland Clinic proxy form and have the patient complete, sign and date the form, and mail the form to Cleveland Clinic. We cannot proceed with the nutrition assessment requested by one individual for another without a proxy form signed by the patient for whom the consultation will be conducted.
If the patient is under age 18 and you are the child's parent or legal guardian you do not need to print and complete a proxy form. If the patient is under age 18 and you are not the patient's parent or legal guardian, you must have the patient's parent or legal guardian complete a proxy form to proceed with the nutrition consultation. Please send the proxy form, signed by the child's parent or legal guardian, to the Cleveland Clinic
Proxy forms should be sent to the Cleveland Clinic MyConsult office address:
MyConsult Office H2-260
Cleveland Clinic
9500 Euclid Avenue
Cleveland, OH. 44195
U.S.A.
Please make sure to include Desk H2 260 in the mailing address to ensure delivery to the correct location within Cleveland Clinic.
UPS and Federal Express packages cannot be accepted on weekends or holidays. USPS packages are accepted on Saturday.
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Yes. We will mail you your itemized statement/receipt approximately 10 days after your second opinion report is completed.
Will you store my credit
card information?
When you request an online nutrition consultation and provide your credit
card information to us, we will store the information in our secure system
until your request is complete. We do not store credit card information beyond
this time period. If you request an additional online nutrition consultation
at a future date, we will ask you to provide your credit card information
again. See our Privacy
Statement for a full explanation of our information and security practices.
Can I check on the status of my online nutrition consultation request?
Yes. You may check the status at any time. Simply log onto our website and
log in to the secure account you set-up during the registration process.
Our staff will communicate with you via email to let you know that new information
has been sent to your secure online MyConsult account so we recommend checking
your email at least once a day. We do not send any medical information to
your email account as this is not a secure environment. We strictly send
reminders and/or status updates about your online nutrition consultation
letting you know to log on to your secure account. We will notify you by
email when:
- We receive your online request
- We receive your supporting medical information (dependent on the session you choose)
- Your nutrition consultation is complete and available on the website
We will also contact you via phone or email if we have a question about your request. Since email is not the most secure environment, we will not include any specific medical questions or information in the email. Instead, we will instruct you to go to contact the MyConsult office or go to our website and log on to your secure account for information regarding your online nutrition consultation.
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When should I expect to receive
my online nutrition consultation assessment?
Before you receive your nutrition assessment, you will be asked why you
are seeking an online nutrition consultation. After you have chosen the
condition (e.g. high LDL cholesterol, weight loss, blood sugar control, etc.)
you will be asked to complete a Nutrition Intake Form. Once you have completed
the form the registered dietitian will review your material and provide you
with a thorough individualized nutrition assessment. The assessment will
include an analysis of your current eating patterns, as well as tips, tables
and information about the appropriate dietary changes or enhancements you
can make to help you achieve your goals. You will also receive an individualized
dietary plan centered around your food preferences. Additional tips, suggestions
and information may be included on food label reading, grocery shopping, meal
planning, snacking, eating out and eating for special occasions will be included.
Follow-up sessions will be arranged to answer additional nutrition questions.
Can I cancel my online nutrition consultation request?
You may cancel your online nutrition consultation request at any time while
you are filling out the online forms. Simply click on the cancel button at
the end of any section to delete your request. However, you may not cancel
your consultation once you have authorized us to proceed (upon completion
of the online steps) and we have started working on your request.
How can I obtain more information about my medical condition?
In some cases, your registered dietitian will include references to help you obtain more information about your condition within your online nutrition consultation. Another resource is Cleveland Clinic's Health Information Center,
www.clevelandclinic.org/health.
Cleveland Clinic's Health Information Center contains thousands of searchable health documents, audio tapes and video clips. In addition, the documents contain helpful links to more sources of health information for a particular condition.
Do I need a referral to come to The Cleveland
Clinic?
No, while many of our patients are referred to a Cleveland Clinic specialist
by their doctors, a referral is not required. However, before you schedule
an appointment, you may want to check with your insurance company to determine
your insurance plan's referral requirements. To make an appointment, simply
call The Cleveland Clinic at 216.444.3223 or
toll free at 800.223.2273 ext 43223, and our operators
will assist you.
Is Cleveland Clinic's MyConsult online nutrition consultation available in every state or country?
Not at this time. We are unable to offer online nutrition consultations to patients whose mailing address is in Guam or North Dakota. We are abiding by all state regulations in offering this service.
ATTENTION California Residents:
Residents of California that would like to request an online medical second opinion need to inquire with our clinical operations staff at
216.444.3223 or
toll-free at 800.223.2273 ext 43223prior to filling out any online registration information. Due to current restrictions and limitations in your state, our staff will determine your eligibility in advance. Once we determine your eligibility, you may proceed with your request. Thank you for your cooperation.
Do I need to have an email account to request a Cleveland Clinic MyConsult online nutrition consultation?
Yes, our staff will need to communicate with you via email to let you know that new information has been sent to your secure online MyConsult account that you will set-up during the registration process. We do not send any medical information to your email account as this is not a secure environment. We strictly send reminders and/or status updates about your online nutrition consultation letting you know to log on to your secure account. Top
Can I send my medical records to Cleveland Clinic in a language other than English?
We are not able to process
requests that are not in English and we do not
provide a document translation service. All submissions pertaining to your
online medical second opinion must be translated prior to being submitted
to the Cleveland Clinic MyConsult office. Medical translation services (not
within Cleveland Clinic) are available and we would suggest researching to
find the one that best suits your needs.
